Great doctor and the staff that work for him are always nice and helpful.
Professional and welcoming
the staff is quietly AWESOME. Each visit is a positive experience. Dr. Brown offices are client centered services. Thank you
My family has been with Dr. Andrew Brown Orthodontics for approximately two years. Two of my sons and I are all patients there. My appointment was scheduled for next week, however, I had a dentist visit scheduled for today and Dr. Brown's office accommodated that time frame. I was able to be seen today and, as always, was treated with the utmost courtesy and care. I am always happy with the care I receive at this office. Dr. Brown and staff are always very caring and I would recommend their office to everyone who asks.
The front desk staff are very courteous and friendly. They made me feel at ease and comfortable. I was told told by other dental clinic that my orthodontics wasn't covered by my insurance but Dr Brown's staff verified that some are covered.. Im very happy to hear that!The first impression really last! Dr Brown was thorough and professional and yet very approachable. He spends time to explain things to the patient and give you an option to decide for your own health. He is patient-oriented. My first visit was awesome!!
Fast, polite and very comfortable atmosphere!
Very persobable made my son very comfortable! Great with kids
Another wonderful impression!
Fantastic staff, clean facility, all around a wonderful experience.
Outstanding Customer Service
Dr. Brown is a consummate professional and a subject matter expert regarding Retainers to treat TMJ.
The staff are always very friendly; they go out of the way to put my daughter at ease when doing procedures/adjustments.
Our son got his braces on today. The staff is Very friendly and knowledgeable.
Always friendly and helpful!
Thank you for always being sensitive to my needs and for providing a professional, yet friendly atmosphere!
Very Knowledgeable, Professional, and friendly
Although my daughter was very timid in our consultation, Dr. Brown tried very hard to make her feel at ease. By the end of the appointment, my daughter was convinced this was the practice and the people she wanted to associate with on her journey through orthodontics. At the end of the appointment, she made it clear there was no need to visit another practice, she felt safe with Dr. Brown. As a mother, that's all I needed. Easy decision.
Professional, kind and helpful!
Everyone was the sweetest to me. They all had smiles, and the entire appointment was with ease. They make you excited for the next appointment!
Amazing as always
It's always professional and fun with those guys, every time I go there for an appointment its worth it. I would definitely recommend going here.
A comfortable place.😊
We are new patients to the office. Upon arrival, we were welcomed with smiles as well as professional, and polite staff. I didn't feel intimidated nor out of place. The dentist was and is an extremely medical professional who didn't rush us. He provided us with more than one option with regards to our Dental health as well as allowed us to ask questions. It was more fun then nervous to be at this dental office. I would highly recommend him to any family member, neighbor your coworker.
Dr. Brown and his staff are wonderful. I had treatment with them 11 yrs ago and now I am taking my daughter to them. I wouldn't trust anyone else to do orthodontics for her!
Always professional and timely, with an incredibly friendly staff
The office was very friendly and professional
Today was our first visit. Dr Brown took every effort to make my daughter feel comfortable and at ease. Her talked to her and made sure she felt like she was as much a part of her treatment as I was. I do believe this is going to be a very wise choice for my daughter.
I had braces put on yesterday and was a little nervous. Everyone in the office was extremely friendly and professional. My experience was top notch and would recommend Dr Brown to everyone. They were also very accommodating with payment arrangements for services.
records and impressions
Getting my braces on next week! I had my appointment with Lisa for x-rays, photos, and spacer bands. I was a little apprehensive, but Lisa took the time to be personable. She is very friendly and knowledgeable and made the whole process very comfortable. Two of my sons are already patients here, and I would highly recommend this office to anyone seeking quality orthodontic care. The staff at Dr. Brown's office are the best!
My visits arw always pleasant no matter what the situation may be. .would recommend your office to others.
I wasn't sure how I'd feel about my appt for braces at my age, but I was made for feel very comfortable and was treated like family! Thank you!
Excellent and on time service.
Great staff. Easy and fun to deal with.
We have been going to Dr. Brown for years! He, and his staff, are always courteous, knowledgeable, and helpful.
Love the office and care. Ran very well. I highly recommend
High Quality Service and Courteous Staff...
My wife and I recently went in to Dr. Browns office to get braces and invisiline done. Everyone was wonderful. From the minute we walked in the door to all the proceedures, Dr. Brown and his staff made us feel more comfortable during the proceedures, and it made it an enjoyable experience. Dr Brown and his staff are not only knowledgeable about Orthodontics, but they are a pleasure to do business with. I highly recommend anyone who is considering baces or any Othodontic care, please see Dr. Brown for a consultation. My wife and I drove across town to his office located in Orange Park and we did not regret the trip. after considering Dr. Brown's qualifications and oming to us as highly recommended, it was a no brain decision on our part who we wanted to place our smiles in the care of...
Great staff and service!
Always on time!
They are always right on time, if not early. They keep me updated on the progress as well.
Every time my son and I visit the office, we are greeted with two beautiful smiling ladies. Everyone I have come across in this office has been amazing, helping, honest, and friendly. I will definitely recommend this establishment.
Very efficient with little wait time.
On time and great people
As an older patient I have been treated very well, almost like family.
Really nice staff
Loved the staff really friendly and professional , they didn't try to sell anything so I really liked that.
Very professional and friendly
He and the staff made my daughter feel very comfortable. He gave very good details for treatment. Will definitely go to him for both girls' orthodontic needs.
We love Dr. Brown and his entire staff! They are so professional and considerate of the fact they are usually dealing with children. We are so glad that we were referred to Dr. Brown. Definitely a blessing to our family!
After going to another orthodontist who wanted to pull 4 teeth, a friend recommended Dr. Brown to get a second opinion. I'm glad I did just that. Dr. Brown is not only professional and friendly he told me my son did not need his teeth pulled and recommended another treatment plan. The staff is wonderful and personable. Only a few more months and my son will be out of his braces. I would highly recommend this office to everybody I know. Keep up the great work!
My son has been a patient of Dr. Brown's for 2+ years now; the service provided is outstanding. They work to get the job done right and they do so in a caring and personable manner. As a parent, I appreciate their level of excellence in both the technical and customer service aspects!!
Highly professional and friendly staff. Never a long wait to be seen and the dental assistant always provides information pertaining to the treatment plan and future follow ups. My son loves going to Dr Brown.
Quick, professional, and very tolerant of us running a bit late!
Always on schedule, easy to schedule follow ups and very professional.
Easy to get appointments that work well with school schedule. They are good about telling parents about the progress.
A wonderful practice
We are completely satisfied with Dr Brown and his office staff. We never wait for an appointment more than a few minutes. The office staff are really easy going and very helpful. You get email reminders as well as texts which is so helpful for a working single mom.
High quality service
My son and I both were patients of Dr. Brown. We recently got our braces off and our teeth look great! His staff is very friendly and professional. Appointments were always very easy to make and they were very accommodating when we needed to change them. Also, they are always on time and we never had to wait. I highly recommend Dr. Brown.
Always on time and efficient.
Dr Brown and staff are always ready for you and get you out in a timely manner. No waiting, except to get your braces off!
My daughter loves going to the orthodontist!
Dr. Brown and his staff are so patient and kind. My daughter looks forward to her appointments!
Originally...when I called to see about an appt. I was referred by a friend who knew of Dr. Brown. They said he was a really good orthodontist and he also taught at Shands. I had a not so great experience with another orthodontists office personnel. I felt as though I was a bother....not worth taking time for in 2 office visits....one to inquire and the second to schedule an appt. The third time....she was alone in the office...pretty busy...answering phones....etc...had to wait a decent wait. Well....at that point I left and thought....this is not the place for my son or I. That's why I got out of there and called my friend to see who else she could reccommend. She said Dr. Brown was awesome! I called to set up an appt, the person I spoke with was very professional, friendly, knowledgeable and warm. She assured me that I would love coming there and they would be able to assist me. She took her time w me....no rushing me.when we went in for Hunter's appt...we were assisted prompty. They took us back for consult w the Dr.....who was open...friendly and thoroughly when he went over our options. Afterwards, Jamie took me into an office ...went over pmt options with me and explained thoroughly and helped me make the best decision for me. She also got me in the same day for his spacers, and his braces on the following Monday. I just got divorced at the end of March after being married for 22 years.She was kind, understanding and empathetic helping me understand all of the details and encouraging me for the future. I knew I was at the perfect office for us!!! After Hunter git the spacers put on....Lisa came out and explained what she had done, and told us both what to do and what not to eat or do so the spacers wouldn't come out. I called my friend to thank her fir referring y'all!! Excellent customer service from the moment we walked in the door until we left!!! A true blessing!! Thank you ALL for the tremendous service we received. We are looking forward to our new relationship with your staff and yourself as you correct his teeth. God bless you! Sincerely and appreciatively, Susan and Hunter Bragg
Best Orthodontist In Town
I have been going to Dr Brown's office for many years and have always found the entire staff to be friendly and professional. Dr Brown explains adjustments to my appliances and ensures I understand exactly what is happening to my teeth. I have never had to wait; many times am in and out before my appointment time. You can count on the entire office to make your experience pleasant. Always a smile on their face and a twinkle in their eye. This is one dentist office I don't "hate" going to for an appointment.
Dr. Brown and his staff are amazing, my son has been going there for 3 yrs now. Dr. Brown and his staff are very clear in explaining everything to the patient and the family in regards to what's best and what's the next step, they make sure everyone is on the same page. They treat u like family and always made it a stress free place when it came to the cost of everything... I would definitely continue to recommend Dr. Brown to everyone I know...
Love coming in. :)
I always feel so comfortable with the staff. They make me feel like my life and those who are in it are the most important people in the world. Thank you all for that!
Very nice office to visit
As always, our visit to the office was very pleasant. Victoria was taken back immediately and taken care off quickly. She always comes out smiling. The office is always clean and the staff is always friendly. The only thing I can think of that would help me out is if the Fleming Island location could switch days with Kingsley occasionally so I could make Wednesday appointments.
I really like the staff. They are very friendly.
My daughter is hard on her braces and they always correct everything and always without a hassle or any negativity.
Excellent service along with an assume staff!!!
With all the times that I have been there,it has been an absolute pleasure. Dr.Brown and the whole staff are welcoming and amazing people. I would totally recommend going there because I am sure you will have an amazing experience.
Dr. Brown and his staff always make my skittish little guys feel at ease during their visit. Thank you!
Beautiful office, professional staff and quality service
Each visit I am treated with the utmost respect. Details of my progress are very clearly stated at every visit. And the best part of it all is that my result are even better then I expected. I suffered from chronic headaches for nearly 20 years. My braces were removed last week after a very long 1 year and 7 months. My headaches have reduced by 95% and it has been over a year since my last migraine which is life changing!!!!
Always a pleasant experience
All the staff at Dr. Brown's offices have always been very professional and courteous, and Dr. Brown is fantastic!!
Visit for retainer
Dr. Brown and his staff have always been great. I am a student but his office was always able to get my appointments so I wouldn't miss class. I just got my braces off and got my retainer so I have been going to Dr. Brown's office for a while. They are super and I have had so many people tell me how beautiful my teeth are now. It feels great. Thank you Dr. Brown and staff. Erin M
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